Purchasing & Shipping

How is my payment handled? 

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. I do not store any of your debit/credit card details.

Purchasing with a deposit

If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% deposit is payable to hold your painting . The balance can be paid in the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this. This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.

 Paying by bank transfer

If you would prefer to pay by bank transfer this is also possible, just email studio@lauramenzies.co.uk.

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time.

 Can I collect my artwork from your studio?

Yes, if you are in Cornwall I am happy for you to do this, please just let me know. 

 Is Shipping included? 

All items in the shop section state the shipping charges and vary depending on the size of the item and where it is being sent.

For larger pieces, listed on my price list (found at the bottom of the site) UK tracked P&P is included in the price. For international shipping there will be an extra fee and is dependent on the size and weight of the work, and your location, but is usually around an extra 8%.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Please Note: Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country so please be aware of this as any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit fees.

With the UK leaving the EU there might be additional customs fees for some purchases, so please do bear this in mind when ordering.

If you have any other questions please email me at studio@lauramenzies.co.uk