Purchasing & Shipping
How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. I do not store any of your debit/credit card details.
Purchasing with a deposit
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. A 50% deposit is payable to hold your painting . The balance can be paid in the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this. This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
Paying by bank transfer
If you would prefer to pay by bank transfer this is also possible, just email studio@lauramenzies.co.uk.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time.
Can I collect my artwork from your studio?
Yes, if you are in Cornwall I am happy for you to do this, please just let me know.
Is Shipping included?
All items in the shop section state the shipping charges and vary depending on the size of the item and where it is being sent.
For larger pieces, listed on my price list (found at the bottom of the site) UK tracked P&P is included in the price. For international shipping there will be an extra fee and is dependent on the size and weight of the work, and your location, but is usually around an extra 8%.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.
Please Note: Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country so please be aware of this as any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit fees.
With the UK leaving the EU there might be additional customs fees for some purchases, so please do bear this in mind when ordering.
If you have any other questions please email me at studio@lauramenzies.co.uk
Refunds & Returns
Workshops
BOOK RISK FREE: If you need to cancel your place on a workshops please let me know ASAP by emailing studio@lauramenzies.co.uk and a full reimbursement will be made to the original payment method you used to purchase. Please however note that the refund issued will be minus the transaction fee my website takes which is 5%. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If cancellations are made within 14 days of the workshop, a refund won’t be possible, but you can transfer the full value to join me on another workshop or request a gift voucher which can be used towards an artwork or product. If I have a waitlist and can re-sell your ticket then a full refund will be issued.
Should I need to cancel the course myself (due to unforseen circumstances or not having the required number to run), I will aim to give as much notice as possible. You will be offered an alternative course date or refund.
Physical Artworks
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If for any reason you are not happy with your online purchase please let me know by email at studio@lauramenzies.co.uk within 14 days of receiving your item. You must then return the unwanted item in its original condition and packaging. You will be responsible for paying for your own shipping costs for the return. Once it’s approved, the money will then be refunded to the original payment method you used during the purchase. It may take 5 to 10 business days for a refund to show up on your debit/credit card statement.
It is strongly advised that you to use a recorded delivery service or obtain a Certificate of Posting as the parcel remains your responsibility until it reaches me. Our returns policy does not affect your statutory rights.
Damaged Orders
All artwork is carefully packaged and wrapped, but in the unlikely event that a piece becomes damaged in transit please email studio@lauramenzies.co.uk along with a photograph of the piece/package. Please also state the nature of the defect and let me know if you would prefer a refund or a replacement.
Liability
I cannot accept liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. under your recycling box).
If you have any other questions please email me at studio@lauramenzies.co.uk